Returns & Exchange

Last updated: 28 September 2026

Every Rudransh piece is checked and packed by hand before it leaves our atelier. Because Rudraksha and gemstones are natural, sacred objects, we do not accept returns for change of mind. We will always put things right if your order arrives damaged or is not genuine.

Quick summary

• Report any issue within 48 hours of delivery. Claims raised after 48 hours cannot be accepted.
• Refunds — only for items that arrive damaged or are proven not genuine.
• Exchanges — only for items that are defective or damaged; we send a replacement.
• Return postage — refunded to you when your claim is approved.
• Cancellation — within 15 hours of placing the order, before it is dispatched, for a full refund.
• Refund time — within 7 working days of approval (10–14 working days for cards and netbanking to show).

Reporting window: within 48 hours of delivery

To keep every claim fair and verifiable, all concerns about an order — whether an item is damaged, defective, incorrect, missing or not genuine — must be reported to us within 48 hours of the order being delivered, by email at support@rudraansh.net or on +91 86307 12204 (WhatsApp). Please include your order number and clear photos of the item and its packaging.

The delivery date recorded by our courier partner is used to confirm this. We regret that we are unable to accept claims reported more than 48 hours after delivery.

We strongly recommend recording a short, uncut video while opening your parcel. It is the quickest way for us to verify and settle a claim.

1. Refunds

A refund is available only when, reported within 48 hours of delivery:

• The product arrived damaged. Send your order number with clear photos of the product and the packaging.
• The product is not genuine. Raise the concern within 48 hours of delivery; the claim must then be supported by a written report from an independent gemmological or testing laboratory, sent to us with your order number.

For any other reason we are unable to offer a refund.

Sale and discounted items cannot be returned for any reason other than damage or not being genuine. If a sale item arrives damaged or is proven fake, it is covered exactly like any other item.

When the returned item reaches us, we inspect it and email you within a reasonable time to confirm whether the refund is approved. Approved refunds are made to your original method of payment.

2. Exchanges

We exchange items only if they are defective or damaged. If you believe your item is defective, email support@rudraansh.net within 48 hours of delivery with your order number, a description of the defect and photos. We will reply with instructions, and you can then send the item to our returns address (below).

Once we receive it, we inspect the item and email you to confirm whether a replacement is due. If it is, we ship the replacement to you.

3. Items we cannot return or exchange

• Items marked as non-returnable on their product page.
• Customised pieces and rare beads (10 Mukhi and above), unless they arrive damaged or are proven fake.
• Handmade idols and statues (such as German silver and brass idols): because each piece is made by hand, its appearance, dimensions and weight can differ slightly from the photographs and from other pieces. These natural variations are not a defect and cannot be a reason for return or exchange.
• Natural variation in the colour, size, shape or surface of Rudraksha beads and gemstones.
• Items that have been worn, used, altered, or damaged after delivery.

4. Cancelling an order

You can cancel an order within 15 hours of placing it, as long as it has not been dispatched. Email support@rudraansh.net or message us on +91 86307 12204 (WhatsApp) with your order number, and we will refund the full amount. Once an order has been dispatched, it can no longer be cancelled.

5. Sending an item back

Please contact us before sending anything, so we can confirm your return and note it against your order. Then send the item, with its authenticity card and original packaging, to:

Rudransh Enterprises (Returns)
48/90, Theterwada, Satya Prakash Road, Meerut, Uttar Pradesh 250002, India
Phone: +91 86307 12204

• Please send the item using an insured, trackable service and keep the courier receipt — we cannot be responsible for items lost or damaged on the way back to us.
• If your claim is approved, we refund the return postage you paid, along with the product refund or replacement. Just email us the courier receipt.

6. Refund timelines

Approved refunds — including the return postage for approved claims — are processed within 7 working days. For credit/debit cards and netbanking, please allow 10–14 working days for the amount to appear in your account, depending on your bank. Cash-on-delivery orders are refunded by bank transfer or UPI to an account you share with us.

To check the status of a return or refund, email support@rudraansh.net with your order number.

Still not happy?

If your concern is not resolved to your satisfaction, you can write to our Grievance Officer.